Manda Ramsamy is a seasoned professional, with a 20-year track record of implementing customer-centric strategies that leave a lasting impact across various industries.
From leading customer service teams to coaching front-line staff, Manda has worn many hats, including Head of Customer Service, Customer Experience Manager, and Head of Customer Relations.
Her solid background in Lean management, Kaizen culture, and 5S implementation has given Manda a unique perspective on how to drive quality and service excellence.
She has successfully implemented contact centres in industries such as insurance, marketing & communication, healthcare, and automotive.
Manda is also involved in the web press industry, leveraging her expertise in customer-centricity and operational excellence to drive innovation and growth in the digital publishing space.